Check online for signal loss - O2

editorial image

Telecommunications giant O2 have advised Derry mobile phone users to check their website for planned maintenance after local customers were left without a signal for eight hours last weekend.

A spokesman for the phone network says mobile hone users may have experienced some loss of 2g coverage between 10pm and 6am last Saturday night/Sunday morning due to planned maintenance work in the Derry area.

But on the ‘Journal’s Facebook page, O2 users vented their frustration at the loss of network - among them John Kelly, who described the loss of signal last weekend as “a joke.”

The O2 spokesman says local customers should check online for future planned maintenance work.

“We completed some planned maintenance work in the Londonderry area between 10pm on Saturday 21st and 6am on Sunday 22nd April. Customers may have experienced intermittent 2G service for up to 4 hours in this time frame. Our 3G network remained working as normal. This planned maintenance work was to further improve our network performance in the area, allowing us to continue to deliver a good experience for our customers.

“All information on our planned maintenance work is made available to customers on our Live Network Page: http://status.o2.co.uk/,” the spokesman said.