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Consumer Council: Disappointment over Danske Bank closures in Dungiven and Maghera

Aodhan O'Donnell of the Consumer Council.

Aodhan O'Donnell of the Consumer Council.

The Consumer Council is disappointed to learn about the closures of the Danske Bank branches in Dungiven and Maghera on November 14, 2014.

Aodhan O’Donnell, Interim Chief Executive at the Consumer Council said: “Although we recognise the growth in online banking many consumers face issues either through a lack of access to on-line services or a lack of confidence in using these services. This is reflected in our latest research which shows 68 per cent of consumers have visited their branch in the last month.

“Danske Bank will be providing customer support sessions in the Dungiven and Maghera branches prior to their closure and the Consumer Council urges consumers to go along to one of these or to contact the bank directly with any concerns they have.

“Consumers in these areas who do not feel comfortable with online or phone banking, can still visit the local post office to lodge cash and cheques, to check balances and pay off bills. Alternatively customers can visit any other Danske branch which is closer or more convenient for them or could consider switching their bank account.

“The Consumer Council is working with all banks in Northern Ireland to reinforce what consumers have told us through our research. They must ensure that access to banking is maintained and that the needs, especially of vulnerable consumers, are considered.

“The Consumer Council also has factsheets for consumers in relation to bank branch closures and switching bank account, which are available at www.consumercouncil.org.uk. Consumers can get a free copy by contacting us on 0800 121 6022 or via facebook or twitter,” concluded Aodhan.

 

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