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Customer service excellence nod for City of Derry airport

Tourism Minister Arlene Foster congratulates City of Derry Airport's Managing Director Damien Tierney (left) and Chairman of Operations Roy Devine on the airport's achievement in becoming a WorldHost Recognised Business. Forty-seven staff have completed WorldHost training, which provides a comprehensive grounding in customer service. WorldHost Recognised Business status is awarded after 50% of an organisation's staff are trained. Whilst at the airport, the Minister viewed facilities and received an update on plans for additional air route development.

Tourism Minister Arlene Foster congratulates City of Derry Airport's Managing Director Damien Tierney (left) and Chairman of Operations Roy Devine on the airport's achievement in becoming a WorldHost Recognised Business. Forty-seven staff have completed WorldHost training, which provides a comprehensive grounding in customer service. WorldHost Recognised Business status is awarded after 50% of an organisation's staff are trained. Whilst at the airport, the Minister viewed facilities and received an update on plans for additional air route development.

City of Derry airport has been recognised for its customer service excellence.

The Derry airport this week was named a WorldHost Recognised Business after 47 staff completed a comprehensive customer service training programme.

WorldHost training is recognised globally as the standard bearer in customer service.

The north’s Tourism Minister Arlene Foster says the accreditation is a massive boost for the airport ahead of the city’s year as culture capital.

“WorldHost recognises that customer care cuts across all sectors, at every level. Every interaction with a customer, whether in a corner shop, a tourist attraction or an airport, is significant in forming the overall impression of what Northern Ireland has to offer.” the Minster says.

“This is vital as we move into 2013 and the UK City of Culture. The eyes of the world will be on the Walled City and the programme of events will attract hundreds of thousands of visitors. We need to do everything we can to increase the tourism spend, make the most of the anticipated additional visitor numbers and build upon the successes of the ni2012 campaign.”

Ms Foster says Derry’s airport is now the “principal gateway to the North West for leisure and business traffic, making it a central piece of infrastructure for the region and a strong compliment to the tourism offering.”

The Minster says she also discussed expansion pans with airport manager Roy Devine while presenting the award.

“I welcome the opportunity to discuss with the airport’s management team and Board their future air route development plans.

“The City of Derry Airport plays an important role in providing direct access to the North West of Northern Ireland and I am encouraged at the pro-active approach being taken to identify potential new route opportunities,” she says.

 

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