Firstsource, one of the world’s leading global providers of business process outsourcing (BPO) services has scored a hat trick in Northern Ireland, after being short-listed for three prestigious industry awards.
The company, which has four contact centres in Derry and Belfast, is a finalist in the Derry Business Awards in the Excellence in Customer Service category; Irish News Workplace & Employment Awards for Innovative Employer; and Business in the Community Northern Ireland for the Community Impact Award.
Firstsource currently employs over 2,000 people in Northern Ireland and has plans to expand further in the UK with a new contact centre in Cardiff in June.
The company says the award nominations recognise the vision that Firstsource is “fully committed to providing long term employment opportunities for Northern Ireland”.
Sean Canning, Firstsource’s Head of Customer Management, Europe & North America said: “We are proud that our contribution to the local community has been recognised through our excellence in customer service on behalf of our clients and for the innovative approach to recruitment of long term unemployed people that we have developed over the last few years.”