Call centre to donate to charity after pizza delivery mix up

Staff from HML who helped to man the phones for BBC Children in Need on Friday night last take a break with Pudsey the Bear. Included, from left, are Naomi McMonagle, Laura Morrison, Ronan McLaughlin, Joanne McMemamin, Shauna Doherty and Rona Conaghan. (2211PG70)
Staff from HML who helped to man the phones for BBC Children in Need on Friday night last take a break with Pudsey the Bear. Included, from left, are Naomi McMonagle, Laura Morrison, Ronan McLaughlin, Joanne McMemamin, Shauna Doherty and Rona Conaghan. (2211PG70)

A Derry call centre is to make a donation to charity after staff ate pizzas bound for workers manning phone lines for the Children in Need appeal at another firm.

Paolo’s Pizzas had intended the delivery of 25 free pizzas to go to Springtown based contact centre HML, where around 70 staff had given up their Friday evening to take calls for the annual BBC Children in Need appeal.

But a mix up saw the pizzas delivered to another local call centre, First Source, where staff inadvertently accepted the delivery.

A spokeswoman for First Source yesterday told the ‘Journal’ the company would both make a donation to charity and treat the affected HML staff to pizza.

She said staff at the Derry call centre regularly ordered pizza and that staff on Friday night were totally unaware that the order was intended for HML’s Children in Need volunteers.

A spokesman for Paolo’s Pizzas says both contact centres are “good customers” and that the mix up was a genuine misunderstanding.

The Derry pizza company later delivered a further 25 pizzas to HML to acknowledge the charitable efforts of staff.

HML are now regular supporters of Children in Need with staff in Derry manning the phone lines in each of the last four years.