Concern over Firstsource recruitment

The Firstsource Solutions building in Springtown Industrial Estate in Derry.
The Firstsource Solutions building in Springtown Industrial Estate in Derry.
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Firstsource Solutions are recruiting in Derry, but there appears to be a catch.

Anyone hoping to apply for the position of a working from home ‘Customer Support Advisor,’ is required to provide an appropriately sized computer monitor, a mouse, a keyboard, a headset and a dial pad.

Candidates must also provide a dedicated room with a closable door in order to minimise disruption; a broadband connection speed that is 2Mb or above; a working land line that will be dedicated to work during the business operational hours; a desk and appropriate chair and a telephone socket in the same room as work space.

The salary for the job is £13,936 per annum.

Firstsource Solutions operate call centres in Derry.

Secretary of Derry Trades Council and Chair of UNITE the Union’s All-Ireland Executive, Liam Gallagher, expressed concern over the job description.

“It may not be illegal, but the salary is at a level that anyone who incurs the cost of providing the likes of a broadband connection, equipment and electricity etc. would be essentially working for less than the minimum wage,” claimed Mr. Gallagher.

Local Sinn Fein Councillor, Colly Kelly, also expressed concerns over the job requirements.

“While flexible working arrangements that allow people with families and people with disabilities to work from home is an interesting proposition we would not be supportive of a businesses passing on it’s running costs to the people they employ.

“It would be unreasonable for any company offering employment - particularly within the wage bracket being proposed - to expect employees to absorb the costs of providing the equipment required to carry out their duties.

“These equipment requirements, set out in the job description should be met by the employer rather than provision by the employee being a condition of employment. In reality the demands being made in the Job Description are likely to only be met by people who already have a substantial income,” maintained Colr. Kelly.

The ‘Journal’ contacted Firstsource Solutions but they did not reply to any of our questions at the time of going to Press last night.