Verbal abuse of staff results in change to airport parking charges

City of Derry Airport. DER0414JM038
City of Derry Airport. DER0414JM038
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City of Derry Airport (CoDA) is changing its car parking charges because of a “significant increase” in the number of cases of verbal abuse against staff.

Anyone picking up or dropping off passengers at the airport will now have to pay £1 to enter the car park. Customers who pay the £1 car parking charge will be allowed to remain in the airport car park for up to two hours.

Previously, anyone entering the airport car park could do so free of charge if their stay was 10 minutes or less. However, CoDA Manager, Clive Coleman, said the Board of Directors have made the change to offer a “better, safer and more relaxed experience”.

“The last 12 months has seen a significant increase in the number of cases of CoDA staff receiving verbal abuse as a result of disputes over time spent in the airport car park,” said Mr. Coleman.

“The level of abuse is of deep concern to the airport’s management team and the Board of Directors and is at a level that can no longer be tolerated.”

Mr. Coleman insisted profitability was not a factor when taking the decision to make the changes.

“The change is not to increase revenues and in fact over 60 per cent of our short term tariffs will be reduced,” said Mr. Coleman.

“The airport has amended its car parking pricing structure to offer users a better, safer and more relaxed experience. Customers can now enjoy a stay of up to two hours at the cost of just £1.00.

“City of Derry Airport would encourage customers with issues relating to parking to contact the airport directly by emailing: parking@cityofderryairport.com or telephoning 02871 810784.”

The car parking charges will come into practice on December 1, 2015.