Ticketmaster have published the details around the refunding process for those who bought tickets for the now cancelled Garth Brooks concerts at Croke Park.
Hundreds of Derry fans along with thousands of ticket buyers all over the country have been left stunned by the news that none of the planned five concerts will now go ahead.
In a statement today, Ticket master have said the following.
For tickets purchased online, over the phone or via mobile.
“No action is required if you (the ticket purchaser) purchased tickets by these channels. On Tuesday, 15th July a full refund including service charges will automatically be returned to the card used to make the purchase. Please allow 7-10 working days for the refund to reach your account.
“For tickets purchased through Ticketmaster ticket centres
POSTAL: A refund form is available via the Garth Brooks FAQ page at www.ticketmaster.ie/gbrefunds. Please print, complete and return this form along WITH your GARTH BROOKS TICKETS to PO Box 4695, Dublin 2. Please make a note of the show date and your seat details and retain the left hand portion of the refund form for your records. A full refund including service charges will be processed by bank transfer within 21 days of receiving the form and tickets.
IN PERSON AT TICKET CENTRES: From July 15th you may return your tickets to the ticket centre where you purchased them from and complete the refund form which will be available at the ticket centre from this date. The completed form together with your GARTH BROOKS TICKETS should be handed in at the ticket centre. Please make a note of the show date and your seat details and retain the left hand portion of the refund form for your records. A refund by bank transfer will be processed within 21 days of receiving the form and tickets.
See www.ticketmaster.ie/gbrefunds for full details.
Mr Keith English, Managing Director, Ticketmaster Ireland, said: “We understand the disappointment of Garth Brooks fans. Having reviewed the huge task at hand, we believe the process we have outlined is the simplest and most efficient for fans. The scale of this operation is unprecedented and therefore we would ask customers to continue to be patient.”