39 new jobs at HML

Mel Smith, HML's operations director
Mel Smith, HML's operations director

Derry call centre HML has created 39 new jobs since September, it’s been announced.

The financial outsourcer, which is based at Springtown’s Ulster Science and Technology Park, provides mortgage administration services for a range of lenders in the UK and Ireland. The firm says it has taken on staff in its credit management, mortgage administration and euro client arrears support departments to cope with increased workloads.

The new recruits have joined HML from both sides of the border.

The move was welcomed in Derry, especially in light of the fact that in March of last year HML has shed around 40 workers in Derry while in April the ‘Journal’ reported that some workers were fearful the company could soon pull out of the city.

Commenting on the new posts Mel Smith, HML’s Operations Director said: “It feels good to be recruiting again. These new employees will help us deal with an influx of new accounts which have come about through new business wins and because of our restructure in 2011.

“The Derry office is central to HML’s growth strategy and I’m optimistic that continued new business success will result in further jobs being created.”

Invest NI played a key role in attracting HML to Derry in 2004, and Des Gartland, Invest NI’s North West regional office manager welcomed the news. He said: “These are challenging times for employers so HML’s progress is good news for the region. Invest NI is committed to helping businesses like HML succeed to create more opportunities for the North West.”

Both Sinn Fein and the SDLP have welcomed the move. OFMDFM Junior Minister Martina Anderson said it was “good news for Derry”. “I share HML management’s optimism for continued growth and more job creation in Derry. I also welcome Invest NI’s commitment to continued assistance for companies like HML in job creation in Derry. I look forward to working closely in 2012 with Invest NI, HML and other companies in the quest to make Derry and the North West the location of first choice for investment and job creation.”

The Sinn Fein MLA commended HML for its commitment to increasing its workforce and to keeping staff “fully informed” of all developments. She further commended the company for endeavouring to protect the firm’s Derry jobs to the best of their ability.”

SDLP Foyle MP Mark Durkan said: “This new recruitment confirms HML’s commitment to Derry and high regard for the local workforce whose performance and efficiency has guaranteed the importance of the Derry operation to the company.”

“In my most recent conversation with HML management they stressed that in the difficult decisions they would have to make in 2012 to keep their business in shape that the Derry operation was favoured because of the calibre and performance of their workforce,” he added.