Derry firm ‘sorry’ after glitch leads to 1p Amazon sell-off

Amazon packaging.
Amazon packaging.

Bosses at a Derry firm have said they are “deeply sorry” after a glitch resulted in Amazon customers purchasing hundreds of items for as little as 1p.

The problem was connected to a software fault with the company Repricer Express, which has offices in the Strand Road area of Derry, as well as in New York.

Repricer is a tool used by some Amazon sellers to list pricing of their objects, but there was a malfunction on Friday night from 7pm to 8pm.

In a statement issued this morning, Brendan Doherty, chief executive of Repricer Express Ltd, said the cause was still under investigation.

Mr Doherty said: “We experienced a problem with Repricer Express on Friday evening which caused incorrect pricing to be sent to Amazon. We managed to get the problem resolved so that any new prices going to Amazon were correct within about an hour of the problem being reported.

“It took a further few hours to get incorrect prices reverted to their original prices where possible.

“Amazon have assured us that seller accounts will not be penalised for this issue. Amazon has also issued a statement which states that the vast majority of orders placed were cancelled.

“I understand that this issue comes at the most important time of the year for our customers and I am deeply sorry by the disruption that has been caused.

“We have communicated with Amazon to help minimise orders with incorrect prices being shipped and we encourage sellers to contact Amazon for up to date info on this.”

He added: “Again I would like to take this opportunity to apologise to our customers for this issue. We will continue to investigate the cause and to put measures in place to prevent it from happening again.

“One of the things all sellers can do to prevent this issue from happening again is to ensure that they do not de-activate the pricing alerts facility provided by Amazon which caters for potential repricing errors.

“We take a lot of pride in the levels of service we provide so everyone here is disappointed that our customers have experienced this issue. We will continue to work to provide the highest levels of service we can in order to regain the trust and confidence of our customers.”

Amazon said the vast majority of orders placed have been cancelled, after the glitch was spotted, but by then a number of people took to social media sites to share their glee at securing a bargain.