Fears for job losses at Rigney Dolphin in Derry - says local MLA

Derry Sinn Fein MLA Maeve McLaughlin.
Derry Sinn Fein MLA Maeve McLaughlin.

Fears have been expressed for jobs at a customer service centre in Derry.

Sinn Féin Foyle MLA Maeve McLaughlin has claimed that 20 plus workers at Rigney Dolphin based at Patrick Street in the city centre, have been placed on 30 days’ notice.

Rigney Dolphin currently employs people in Derry, Waterford, Dublin and Dundalk.

Speaking this evening, Ms McLaughlin said: “Workers are rightly worried about this development. In the current economic climate any fear of job losses is a blow to the workers and their families. It’s very important that all workers’ rights and entitlements are honoured.

In December 2010, Northern Ireland Enterprise Minister Arlene Foster announced that Rigney Dolphin was to establish a new customer service centre in Derry, creating 297 jobs.

Invest NI offered £1.2million of support towards the investment which it said would generate over £4million annually through the creation of 297 jobs over the next three years.

Rigney Dolphin, headquartered in Waterford, is a leading outsource service provider, currently employing more than 1,200 people who deliver customer relationship management services and back office support, including payroll and HR functions.

Commenting on the announcement in 2010, Invest NI said Rigney Dolphin’s clients included many blue chip companies, such as Meteor, BMW, Carphone Warehouse and Airtricity.

“The new centre will allow Rigney Dolphin to closely service its Northern Ireland clients and establish a platform for expanding into the UK market.”

Arlene Foster said: “This investment is good news as it comes at a challenging time for the economy in the north west and Northern Ireland as a whole. Invest Northern Ireland worked hard to secure this investment for Londonderry, tailoring a competitive package of support to ensure the project came to this region. It is a success which demonstrates the organisation’s ongoing commitment to supporting economic development in the north west and across Northern Ireland.

“Rigney Dolphin will offer new employment and career development opportunities and deliver a considerable contribution to the local economy by generating in excess of £4million annually once the full staff complement is reached.

“The project is the latest in a series of inward investment successes that Invest NI has secured and it further reinforces our growing reputation as a high quality, cost-competitive location for global businesses.”

Also speaking in 2010, Celine Fitzgerald, Rigney Dolphin’s CEO, said: “Northern Ireland and the UK hold great potential for us to grow. Establishing this customer service centre allows us to more closely service our Northern Ireland clients and is an important strategic development for us as we seek to expand our customer base into the UK. We are confident that the new operation will enhance our ability to deliver the highest level of customer care while retaining a sharp focus on growth.”