The managing agent for Crescent Link Retail Park in Derry’s Waterside is to terminate its contract with the car park management company, UKPC.
The move follows months of complaints from shoppers who’ve been issued with fines of up to £90 for offences including parking across white lines and in disabled bays.
It was at the end of May that the ‘Journal’ first revealed the dilemma faced by drivers parking at a number of retail parks in the city policed by UKPC personnel.
The paper was inundated with complaints from angry shoppers who’d received £90 parking fines for sloppy parking.
Agent Lisney says it is now reviewing parking arrangements and aims to have a new management system in place at Crescent Link by the start of September.
A Lisney spokesperson said: “As managing agent for Crescent Link, our priority is to make sure this very popular and busy retail centre works effectively and efficiently to the benefit of the many customers who use it on a regular basis. Over the last two years, the Crescent Link site has been prone to the misuse of car parking facilities which has been to the detriment of shoppers.
“This includes a large number of non-shoppers who regularly use it as a free ‘park and ride’ facility, violating the four hour parking facility and taking up spaces designed for customers of Crescent Link. We also have seen an increase in the misuse of spaces designated for blue badge holders and parents with babies. To counteract this issue, and to ensure the best service delivery to customers, we appointed car park management company, UKPC, to manage and monitor the entire parking facility at Crescent Link.
“This system worked effectively. However, over the last few months we have received a number of complaints relating to UKPC’s operation of the car park and, following a thorough review, we have decided to terminate the contract with the company.
“As part of our review of parking arrangements, we have developed a car park management plan which addresses the levels of misuse and aim to have a new management system in place at Crescent Link by September 1.”
At the time of going to press last night, UKPC - which has been overseeing parking at Crescent Link since November of last year - still hadn’t responded to a number of ‘Journal’ queries.