Extra staff drafted in to dealwith tax credit headaches

The firm responsible for a tax credit helpline for those caught up in a HMRC fraud trawl has blamed an usual surge in calls for long anxiety-inducing delays last week.

Tuesday, 13th September 2016, 3:37 pm
Updated Thursday, 15th September 2016, 4:03 pm

Last Friday the Journal reported how investigations into tax credit claims had left some recipients out of pocket for weeks.

One young woman, Kiera McCarron from Shantallow, said she had lost over £60 a week in income when her credit payments were stopped for nine weeks.

Her sister-in-law Hollie Robb, a mother of two, was down over £100 a week.

Responding to criticism from claimants and local representatives a Concentrix spokesperson said: “In the last week we have experienced larger than usual demand on our tax credit helpline.”

More staff have been drafted in to help address the issue.

“As a result of this, we have put in place all available staff to ensure that enquires are handled as quickly as possible.”