Facebook psoriasis row: Shop worker issues ‘heartfelt apology’

Ciara Moore
Ciara Moore

The shop worker who posted comments mocking a customer with psoriasis, igniting a social media storm this week, has issued a ‘unreserved’ and ‘heartfelt’ apology to Ciara Moore and her family.

Lesley-Anne Cruickshank, an employee of Quiz fashion chain, made the original comments on her Facebook page two weeks ago following a visit to the shop by 28-years-old Ciara, who suffers from chronic psoriasis and arthritis.

In a statement issued to the Journal, Lesley-Anne said: “In light of recent events regarding the reproduction and widespread dissemination of a comment contained on my social network page and the subsequent personal and public humiliation suffered as a result; I take this opportunity to express my sincerest apologies to Ciara and the Moore family for the undue distress caused by the post and the ensuing events of these past few days.

“While there is no justification for what Ciara or her family have had to endure, at no time was there a conscious, concerted attempt by myself or another party to single out, humiliate or cause offence to Ciara, Ciara’s family or psoriasis sufferers, by disparaging the significance of having to live daily with such a condition.

“I profoundly regret the injury caused and reiterate my heartfelt apology.

I appreciate, that my lapse in professional judgment may have resulted in undermining the credibility and reputation of my co-workers and employer alike, “I therefore; take this opportunity also to clarify my comment was made in a personal capacity and in no way expresses the views of my colleagues or should be perceived as reflecting the official position of the company.

“The burden of responsibility with regard to the comment is mine and mine alone.

Again, I unreservedly extend my apologies and sincerely hope that this goes someway to providing some consolation for the inadvertent distress incurred.”

Lesley-Anne has further offered to meet with Ciara to apologise in person.

Read More

Shop to investigate Facebook comments
Quiz staff Facebook row: ‘Yes, I want them to lose their jobs - they haven’t even apologised’
Facebook Shop Row: Designers offer make-over to Ciara Moore