N.I. benefits payments affected by computer glitch

A technical issue in the benefits computer system means some Employment and Support Allowance (ESA) customers will receive weekly payments instead of their normal fortnightly payments.
By The Newsroom
Published 31st Dec 2018, 13:56 BST
Updated 10th Jan 2019, 11:19 BST
The incident was caused by a technical issue with the department's computer system.The incident was caused by a technical issue with the department's computer system.
The incident was caused by a technical issue with the department's computer system.

This affects customers due a fortnightly payment on 8, 9, 10 and 11 January.

As an example, claimants expecting a fortnightly payment on Thursday 10 January will receive half of their payment on Thursday 3 January and the other half on Thursday 10 January.

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No one will miss out on a payment and customers do not need to take any further action. However, customers should take account of this split in payments while planning their financial needs and budget accordingly.

Normal fortnightly payments will resume on 21 January.

The Department for Communities has apologised for any inconvenience caused.

Related topics:Department for Communities