Residents still without 'clear information' as boil water notice continues in Buncrana

100% Redress Party Councillor Joy Beard has criticised the ‘ongoing lack of communication from Uisce Éireann,’ describing the situation as ‘unacceptable’ and ‘deeply distressing for affected households.’

“People have now been left for days without a usable water supply, yet they have not been told what entered the system, what was detected in the water, or why the notice remains in place,” said Colr Beard.

“Residents are still reporting discoloured water, and no test results have been shared publicly. That level of silence is simply not good enough.”

Irish Water has confirmed that a mechanical fault at the treatment plant was rectified, however concerns remain as the boil water notice continues with no timeline for its removal and no explanation of the contamination involved.

“This is not just an inconvenience,” Colr Beard said.

“This is about public health. Elderly residents, families with young children and people with medical conditions are extremely anxious. They deserve clear, honest answers and timely updates.”

Colr Beard has formally requested:

A full explanation of what caused the incident

Confirmation of what substances were detected in the water supply

Publication of water quality test results

Details of remedial actions taken

A clear and realistic timeline for lifting the boil water notice

“The communication around this incident has been an absolute nightmare,” she added. “Generic statements and vague assurances do not reassure people when their basic needs are not being met. Transparency is not optional when it comes to drinking water.”

Colr Beard has also contacted the HSE Environmental Health Service seeking independent oversight and reassurance for residents.

“I will continue to push for answers until residents are told the truth about what happened and when their water will be fully safe again,” she said.

The Derry Journal has contacted Uisce Éireann for a response.